1. Booking and Confirmation
– A deposit or full payment is required to confirm a booking.
– The deposit amount and payment schedule will be outlined in your agreement.
2. Menu Selection and Changes
– Menu selections should be finalised at least 5 days prior to the event.
– Any changes to the menu must be communicated in writing and approved by both parties.
3. Guest Count and Final Payment
– The final guest count must be confirmed 5 days before the event.
– Final payment will need to be completed before the event, based on the confirmed guest count, delivery costs, staff hire or other logistics.
-Any late payments made after the invoice date may be subject to additional fees or charges.
4. Cancellations and Refunds
– Cancellations made over 30 days before the event may receive a full refund.
– Cancellations made within 30 days of the event may result in a partial or no refund or a new date being booked. Please discuss cancellations further with our team and they will be able to direct you.
5. Event Logistics
– The client is responsible for providing a suitable venue with necessary facilities.
– The Graceful Kitchen will require access to the venue before the event for setup depending on the service you have booked.
6. Dietary Restrictions and Allergies
– The client is responsible for informing The Graceful Kitchen of any dietary restrictions or allergies of the guests.
– The Graceful Kitchen will make reasonable efforts to accommodate these restrictions but cannot guarantee a completely allergen-free environment.
7. Liability and Insurance
– The Graceful Kitchen will maintain appropriate liability insurance coverage.
– The client is responsible for any damages caused by their guests to the catering equipment or property.
8. Force Majeure
– In the event of unforeseen circumstances such as natural disasters or emergencies, both parties will work together to find a suitable solution.
9. Termination
– Either party may terminate the agreement in writing if the other party fails to fulfill their obligations.
– Termination may result in additional fees or penalties as outlined in the agreement.
10. Governing Law and Jurisdiction
– This agreement shall be governed by and construed in accordance with the law.
– Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts of law.
REFUNDS OR CANCELLATIONS
At The Graceful Kitchen, we strive to provide exceptional service and culinary experiences for our valued customers. We put great care into preparing and delivering our delectable dishes, tailored specifically to your event.
Regrettably, due to the customised nature of our services, we do not typically offer refunds. Our team is dedicated to ensuring your complete satisfaction, and we will work closely with you to address any concerns or issues that may arise.
Now, when it comes to refunds, we understand that circumstances can change. If you need to cancel your event, our policy is as follows:
- All deposits are non-refundable, however we can work with you to choose a new date for your booking.
– If you have made full payment and wish to cancel 30 days or more before the event, we will work with you to find a solution and may refund some of your balance.
– If you cancel within 14 days of the event, unfortunately, the balance is non-refundable.
We hope you understand that this policy allows us to allocate resources and provide the best possible experience for all our clients. If you have any questions or concerns about our refund policy or deposits, our friendly team is here to assist you.
Thanks for choosing us. Let’s make your event a mouthwatering sensation!
Please don’t hesitate to reach out to us with any questions or special requests. We are committed to making your event a resounding success and will do everything we can to exceed your expectations.
FOOD SAFETY & HYGIENE PRACTICES
At The Graceful Kitchen, we prioritise the safety and well-being of our customers when it comes to food. Here’s a summary of our food safety policy:
1. Quality Ingredients: We source our ingredients from trusted suppliers who meet our strict quality standards.
2. Hygienic Practices: Our team follows rigorous hygiene practices, including regular hand-washing, and maintaining a clean and sanitised workspace. We also regularly train our staff on food safety protocols.
3. Safe Food Handling: We adhere to proper food handling procedures, such as storing food at appropriate temperatures, preventing cross-contamination, and ensuring that all food is cooked and served at safe temperatures.
4. Regular Inspections: We conduct regular inspections of our facilities to ensure compliance with food safety regulations. We also work closely with local health authorities to maintain the highest standards of food safety.
5. Allergen Awareness: We understand the importance of allergen safety. Our team is trained to handle allergens properly and to provide accurate information about allergens present in our food.
We’re committed to providing you with safe and delicious food. If you have any specific concerns or questions about our food safety practices, feel free to reach out to our team – info@thegracefulkitchen.co.uk
If you have any more questions or need further assistance, feel free to ask us.
DATA & SECURITY
At The Graceful Kitchen, we take the privacy and security of your data seriously. We want you to feel confident and comfortable when interacting with us. Here’s a summary of our data protection policy:
1. Information Collection: We only collect the necessary information to provide our services and improve your experience. This may include your name, contact details, and other relevant information.
2. Data Usage: We use your data to fulfill your requests, communicate with you, and provide personalised experiences. We never share your information with third parties without your consent, except in cases required by law.
3. Data Security: We implement industry-standard security measures to protect your data from unauthorised access, loss, or misuse. We regularly update our systems and train our staff to ensure the highest level of data protection.
4. Data Retention: We retain your data for as long as necessary to fulfill the purposes outlined in this policy. If you wish to have your data removed, you can request it, and we will do so in accordance with applicable laws.
5. Your Rights: You have the right to access, correct, and delete your personal information. If you have any concerns or requests regarding your data, please reach out to our support team.
We hope this summary provides you with an overview of our commitment to data protection. For more detailed information, please email us – info@thegracefulkitchen.co.uk
SAFEGUARDING POLICY
At The Graceful Kitchen, we are committed to ensuring the safety and well-being of all individuals involved in our operations. To uphold this commitment, we have implemented the following safeguarding policy:
1. Staff Training: All employees and contractors undergo comprehensive training on safeguarding practices, including recognising and responding to potential risks and concerns.
2. Safe Working Environment: We maintain a safe and secure working environment for our staff, ensuring that appropriate health and safety measures are in place. We also expect you to provide us with a safe and clean environment to work in.
3. Background Checks: We conduct thorough background checks on all employees and contractors to verify their suitability for working with vulnerable individuals or in sensitive environments.
4. Reporting Mechanisms: We have established clear reporting mechanisms for staff to raise concerns or incidents related to safeguarding. All reports are taken seriously, handled confidentially, and addressed promptly.
5. Risk Assessments: We regularly conduct risk assessments to identify and mitigate potential safeguarding risks within our operations. This includes assessing venues, equipment, and processes. If we are not able to assess your venue prior to your booking we expect you to ensure that the venue is safe to use and safe to work in and handle food.
6. Partnership and Collaboration: We actively collaborate with relevant authorities, organisations, and agencies to stay informed about best practices and to ensure a coordinated approach to safeguarding.
7. Continuous Improvement: We continuously review and enhance our safeguarding policy and practices to adapt to changing needs and advancements in safeguarding standards.
We are committed to fostering a culture of safeguarding and accountability within our catering company. By adhering to this policy, we aim to create a safe and inclusive environment for all individuals we serve.
ZERO-TOLERANCE POLICY
At The Graceful Kitchen, we take pride in providing exceptional service and creating memorable experiences for our guests. We believe in fostering a positive and inclusive environment where everyone feels respected and valued. To ensure this, we have implemented a zero tolerance policy for any form of rudeness, disrespect, or harassment towards our guests, staff, or fellow attendees.
We are committed to treating each individual with dignity and professionalism, regardless of their background, ethnicity, gender, or any other characteristic. We expect all guests to conduct themselves in a manner that is considerate and respectful towards others. This includes refraining from engaging in any actions or making any statements that may be offensive, discriminatory, or harmful to others. It is essential to foster a positive and inclusive environment where all parties feel valued and supported. We do not tolerate bullying, foul-language, harassing or inappropriate conduct.
If any guest is found to be in violation of our zero tolerance policy, appropriate action will be taken, which may include removal from the event or legal consequences, depending on the severity of the situation. Our priority is to create a safe and enjoyable atmosphere for everyone involved.
We encourage open communication and value feedback from our guests. If you witness or experience any behavior that goes against our policy, please don’t hesitate to inform a member of our staff immediately. We are here to ensure your comfort and enjoyment throughout the event.
The Graceful Kitchen 